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Nothing on this page limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.
Last reviewed: draft — not yet published
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If an item arrives faulty, damaged, or is not what you ordered, contact us with your order number and photographs. We will cover return postage and put it right by repair, replacement, or refund depending on the fault. Please do not modify, cut, weld, or coat a part you believe is faulty, as that can prevent us assessing it.
We accept change-of-mind returns on unused stocked products in original condition within 30 days of delivery. Return postage is at your cost and the item must reach us undamaged. A refund is issued to the original payment method once we have inspected the return.
Custom-cut, made-to-order, and modified parts are produced to your specification and cannot be returned for change of mind. This does not affect your rights if the part is faulty or does not match the agreed specification. Please check your drawings, dimensions, material, and thickness carefully before approving a job.
Where you supply a DXF, STEP, DWG, or SVG file, we cut to that geometry. We are not able to refund parts that were cut correctly to a file containing an error. If you are unsure, ask us to review the file before production — we would rather check first than cut twice.
Email us with your order number, what went wrong, and photographs where relevant. We will confirm whether to return the item and provide the address. Please do not send anything back before contacting us.
Approved refunds are processed within 5 business days of us receiving and inspecting the return. Your bank or card provider may take several more days to show the funds.
