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We ship Australia-wide and overseas. Stocked hardware moves quickly; custom-cut and fabricated parts are made to order, so allow for production time on top of transit.
Last reviewed: draft — not yet published
Stocked items are usually packed within 1–2 business days. Custom-cut and made-to-order parts are scheduled into production and typically dispatch within [X] business days, depending on material availability, thickness, and finishing. If a job will take longer than quoted we will contact you before starting.
Shipping is calculated at checkout from the weight, dimensions, and destination of your order. Steel parts are dense and heavier orders may attract freight rates rather than parcel post. For bulky or oversized fabrication we will quote freight separately before dispatch.
Once dispatched, metropolitan deliveries within Australia usually arrive in 2–5 business days and regional deliveries in 5–10. International transit varies by destination. These are carrier estimates, not guarantees, and can be affected by weather, remote-area schedules, and peak periods.
You will receive tracking details by email once your order leaves the workshop. If tracking has not updated for several business days, contact us and we will chase it with the carrier.
Pickup from the workshop in [suburb], QLD can be arranged at no charge. We will let you know when your order is ready and confirm a suitable time — please do not travel until you have that confirmation.
Inspect your order on arrival. If anything arrives damaged, photograph the packaging and the parts and contact us within 7 days so we can lodge a claim and arrange a replacement or refund. If a parcel is confirmed lost in transit we will replace or refund it.
Please check your delivery address carefully. Parcels returned to us because of an incorrect or incomplete address can be resent at your cost.
